Terms & Conditions

Welcome, and thank you for choosing A&F Pro Cleaning. These terms and conditions are designed to ensure transparency, satisfaction, and smooth service delivery.

Booking & Scheduling

Booking Validity:

All sessions in a pack must be used within 6 months of purchase.

Rescheduling Fee:

If a service is booked more than 48 hours in advance, and the client reschedules with less than 48 hours’ notice, a £10 rescheduling fee will apply.

Cancellation Charge:

If a session is cancelled by the client with less than 48 hours’ notice, 100% of the service price will be charged.

Cancellations & Refunds

Refund Policy:

A full refund is available within 14 days of purchase if no sessions have been used.

Force Majeure:

We are not liable for delays or cancellations caused by events beyond our control; including severe weather, accidents, transport disruption, or emergencies. If a booking is affected, we will promptly reschedule your service at a time that suits you best.

Use & Transferability

Non-Transferable:

Sessions are non-transferable and must be used by the original purchaser.

Recurring Bookings:

A minimum commitment of 3 months is recommended for weekly or bi-weekly plans. Early cancellations may incur a pro-rata charge.

Service Delivery & Access

Late Arrivals:

If we are delayed, your full cleaning time will still be honoured. If the client is late or unavailable, the session ends at the original scheduled time.

Property Access:

Safe access must be provided at the scheduled time. Failure may result in a forfeited session.

Pets:

We are pet-friendly! However, pets should be secured during sessions for safety reasons.

Liability & Safety

Breakage & Damage:

Any accidental damage must be reported within 24 hours. Liability is limited to £100 per incident, unless gross negligence is proven.

Health & Safety:

We reserve the right to refuse service in unsafe or hazardous environments.

Products & Equipment

Client Supplies:

When requested to use client cleaning products or equipment, A&F Pro Cleaning is not liable for their performance or potential damage.

Satisfaction & Support

Satisfaction Guarantee:

If you're not satisfied with the service, contact us within 24 hours. We'll do our best to make it right.

Reviews:

We value feedback. If issues arise, please contact us before leaving a review, we genuinely want to resolve it.

Payments & Data

Payment Terms:

Payment is due at the time of booking unless agreed otherwise.

Privacy Policy:

We handle your personal data with confidentiality and in full compliance with GDPR.

We take your privacy seriously and operate in full compliance with the UK GDPR. This policy outlines how we collect, use, and protect your personal information.

What We Collect

Name
Phone number
Email address
Service address
Booking details
Payment method (processed securely via Stripe/Wix Payments)

Why We Collect It

To process bookings and communicate updates
For invoicing and accounting purposes
To improve service quality and customer support
With consent: send occasional updates or promotions

How We Protect It

Secure, encrypted platforms (Wix & Stripe)
Limited access—only team members who need it
No selling, renting, or trading your information—ever

Your Rights

Under GDPR, you have the right to:

Request access to your data
Ask us to correct inaccurate data
Request deletion of your data
Withdraw consent for marketing at any time

To exercise these rights, please contact us at afcleaningpro@gmail.com